Q. I live in Louisiana and I placed an order for a framed lithograph. I wanted to pick it up at your studio which I know is in Harvey, LA. But I was told it had to be shipped from out of state, why is this?

A. For 15 years we had our own framing facility. Hurricane Katrina destroyed the entire building and we were forced to move to another location. Rather than rebuild the framing portion of our operation we looked into partnering with a much larger company that does bulk framing exclusively. For the last three years we used that company and the sales have been substantial to our customers. With the demand for Michael’s work at an all time high one facility can no longer accommodate our needs therefore, in order to increase the quality, value, and service to our collectors who order their lithographs framed we have partnered with one of the premier fine art framing facilities in the world. Unfortunately, they are Yankees but they do such great work we can forgive them for that. All framed orders are shipped from their facility directly to the customer with a 100% guarantee on quality. Most importantly, the turnaround time for framed prints has decreased from 2-3 months during our peak time to ONLY 3 weeks. It will cost a little more in shipping but the money you save will more than pay for the added service. Of course, those customers who chose to receive their lithograph unframed will still be able to pick it up or have it shipped from our facility in Harvey. It is important to note that the vast majority of collectors that order their lithographs unframed always return to us after pricing with a local frame shop or gallery using the same or similar framing styles that we offer. Because these businesses purchase the materials used to frame your lithograph on a one piece basis the price they pay for their supplies is SUBSTANTIALLY higher than we do simply because of the large amount of materials that we purchase. Sadly, in some instances we have had collectors return to us seeking a replacement lithograph that had been damaged due to improper framing by a frame shop. Unfortunately, we can rarely accommodate this request because Michael’s lithographs have a history of selling out very quickly. These are all important factors to consider when placing your order.

Q. I ordered my print “framed” and my credit card was charged. My friend who ordered his “unframed” received his first even though he ordered at a later date, why is this?

A. Typically, all of the special edition lithographs we publish are offered “framed” in an exclusive style chosen by the artist to best compliment the art. We have found that our framing price is substantially less than you would find in your local frame shop or gallery because we purchase the unique framed and mats we offer in large quantity. Therefore, we are able to pass along this discount to you. The savings is typically substantial even when factoring in the cost of shipping.

All of our framing is custom, there are no pre-made framed prints kept in inventory. Therefore, in advance of your print being framed your credit card will be charged for the cost of the print and framing. Immediately prior to shipment you will be charged for the shipping charge to your destination.

Even though “unframed” prints are shipped faster, ordering the item “framed” makes much more sense. Some of our framing styles are exclusive to us and cannot be duplicated by a frame shop in a cost effective manner. To preserve the value of your art, we use all acid free mats and backing materials.

Q. I placed my order and my credit card was charged before the order was shipped, why is this done?

A. The vast majority of items published by The Hunt Studio are done so in strict limited editions. By placing an order it removes that item from our inventory. When all prints in the edition have been sold no further orders can be taken and customers are placed on a “waiting list”. In the event payment cannot be secured from the original customer the item will be issued to a person on our “waiting list” in the order that they called.

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